ACT Broadband sucks<\/a>” and find them) and friends on Twitter have the same issue.<\/p>\n2) Your “standard response time” is ridiculous. When I was with Airtel, they would promise to resolve the issue\u00a0within 8 hours. With ACT, it’s an unacceptable 24 hours. And I thought it was unacceptable before<\/em> I found out that you say “24\u00a0business<\/em> hours”, which for you is\u00a0three days!<\/strong>\u00a0You’re an ISP; you don’t stop working! Are you freaking kidding me? Three days is 10% of a month. I need my connection restored within hours, not days.<\/p>\n3) If that’s not bad enough, you supposedly don’t have technicians working on Sundays (as per your tech support staff), so if my broadband gets hosed on a Saturday night (as it has before), I am royally screwed. The last time this happened, your support staff solemnly promised to have my connection fixed by\u00a0Wednesday<\/em>. This would be comical if I weren’t serious. Again, you’re an ISP. You don’t get to take Sundays off. How about I don’t pay for connectivity on Sundays, eh? Have a smaller group of technicians around on Sundays, but they need to be<\/em> there. Not everyone works Monday to Friday any more, ACT. It’s 2014, not the 1990s.<\/p>\nTo add salt to the wound, you send daily<\/strong> @%#$ing reminders by SMS about my pending bill till the day I pay it. And these aren’t even\u00a0overdue payments. You generate my bill on the 1st and then send me SMSs every damn day till I make the payment, even though my due date is on 15th of every month. It’s bloody annoying, ACT. Stop doing it. I really wish I could call you every hour for my connection that’s down, asking when it’s going to be fixed. Bet you wouldn’t like that, would you?<\/p>\n4) After all this, when I do make a complaint, I don’t know what the hell is going on till I call again the next day and have to listen to the same nonsense from your tech support staff. For instance, I was told yesterday that “I can’t connect to the junction box at your premises, Sir. I’ll have to get a technician to look at it.” Guess what I had to listen to when I called back again today to enquire? Yep, same shit: “I am not able to connect to the junction box. My technician will visit and check it out.” Did this technician visit? What did he see? Did he fix it? Clearly not. How much longer do I have to wait\u00a0now<\/em>? There’s just total silence till the problem gets resolved.\u00a0I\u00a0don’t mind not hearing from you if you get the problem fixed in a few hours, but when it stretches to days, I feel like coming to your office and throwing people around.<\/p>\nThe result of your\u00a0shortcomings? I have a backup Airtel DSL connection for which I pay Rs. 800 per month just so that I can have guaranteed connectivity. This is what you are costing me. (I would have happily stayed with Airtel as I did for many years before switching to ACT. Unfortunately, the dunderheads over there don’t have 16 Mbps plans in my area despite my being in Frazer Town, a mere 3 Km from MG Road. So, Airtel people, if you’re reading this, do something about it!) Are you going to discount this money on\u00a0my bill? Shouldn’t there be some reasonable service\u00a0uptime guarantee when you take money from a customer? My work\u00a0needs me to be connected constantly and you, ACT Fibernet, are severely lacking in this area.<\/p>\n
So\u00a0how about instead of spending loads of money on hoardings and ads proclaiming the\u00a0awesomeness of your crippled, low-FUP 60 Mbps plans (that’s a topic for another rant), you spend a part of that money on tech support that’s responsive, eh?<\/p>\n
<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Dear ACT Fibernet (n\u00e9e Broadband), I have a few not very pleasant things to say to you. But if I did, this blog post would be so full of profanity that your ears would be on fire. That’s why I’m going to take a deep breath, shout it all out in my room, and then […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"_links":{"self":[{"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/posts\/519"}],"collection":[{"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/comments?post=519"}],"version-history":[{"count":0,"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/posts\/519\/revisions"}],"wp:attachment":[{"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/media?parent=519"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/categories?post=519"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/tags?post=519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}