current Twitter<\/a> and Facebook bot that responds to all complaints with “Would request you to please mail us at airtelpresence@in.airtel.com” “Instead, a responsive team of real people from Airtel and not an outsourced PR company will now handle their problems and escalate them to the right channels”, said a smiling Mittal, as the crowd burst into spontaneous applause, and geeks attending the conference immediately started tweeting about this.<\/p>\nMittal concluded by saying that he realized that not everyone would be the right target for these value-added plans that required customers to pay an extra monthly fee. So, in true Steve Jobs style, he saved a final interesting bit.<\/p>\n
Mittal announced the launch of the new\u00a0“Fuck this, I just want to speak to a human being\u201d option for telephone support. At an extra cost of Rs. 29 per incident, all<\/em> customers can now press 9 to bypass the numerous options and be connected to a live human being who would be able to help them. The reduced time on hold once connected, however, would only be available to Gold and Platinum customers.<\/p>\n“We have something new for all our customers, depending on their needs and priorities”, said Mittal. “This is what makes us the telecom giant that we are, and in the coming years we will continue to pursue this vision, delivering value to both our customers and shareholders.”<\/p>\n
<\/p>\n
(For the humour-impaired, this post is satire, not news. If you’re a Bharti Airtel lawyer, and hence humour-impaired by definition, satire is protected against defamation claims in court.)<\/small><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"(Special to MadMan’s Web) Bharti Airtel Ltd., which had already declared its vision as “By 2015 airtel will be the most loved brand, enriching the lives of millions”, today announced an accelerated plan to fulfill that vision in 2013 by launching two new levels of technical support plans for its customers. Launching the new Gold […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"_links":{"self":[{"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/posts\/477"}],"collection":[{"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/comments?post=477"}],"version-history":[{"count":0,"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/posts\/477\/revisions"}],"wp:attachment":[{"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/media?parent=477"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/categories?post=477"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/madmanweb.com\/wp-json\/wp\/v2\/tags?post=477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}